FAQ's

Frequently Asked Questions (FAQs)

1. What is your return and exchange policy?
We do not accept returns or exchanges. All sales are final. Please make sure you double-check your order before completing your purchase.

2. How can I contact you?
If you have any questions or need assistance, feel free to email us at pisabelica@gmail.com. We’re happy to help!

3. When will my order ship?
Orders are typically processed within [x] business days after payment confirmation. Once shipped, you will receive a tracking number via email.

4. Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum required.

5. Can I cancel my order?
Once your order is placed and processed, we cannot cancel or modify it. Please double-check your order before confirming your purchase.

6. How do I track my order?
You will receive an email with a tracking number once your package ships. You can use this tracking number on the shipping carrier's website to track your order’s status.

7. Do you ship internationally?
Yes! We offer international shipping. Please note that customers are responsible for any customs duties or additional fees imposed by their country. 

8. What payment methods do you accept?
We accept payments via credit/debit cards and other secure payment options at checkout.

9. Who is responsible for lost or delayed packages?
Once an order has been shipped, we are not responsible for lost, delayed or damaged packages. Any issues must be addressed directly with the shipping carrier.