Shipping policy

Shipping Policy

Thank you for shopping at PisaBelica! We strive to provide fast and reliable shipping for all of our customers. Please review the following shipping information to ensure a smooth shopping experience.

1. Order Processing

All orders are processed and shipped within 1-3 business days (Monday to Friday) from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer various shipping methods depending on your location and the size of your order. Shipping costs will be calculated at checkout based on your delivery address and the shipping method selected.

3. Shipping Time

  • Domestic Orders: Shipping times typically range from 7-12 business days, depending on the shipping method and your location.

  • International Orders: Shipping times for international orders vary by country and may take 9-21 business days or more.

Please note that shipping times are estimates and can be affected by factors outside of our control, such as weather, holidays, or shipping carrier delays.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order and your delivery location. You will be provided with the total shipping cost during checkout before completing your purchase. We occasionally offer promotions or discounts on shipping, so be sure to check for any current offers.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website. Please allow up to 48 hours for tracking information to update.

6. Shipping Issues

Once your order has been shipped, it is in the hands of the shipping carrier. PisaBelica is not responsible for:

  • Shipping delays caused by the carrier.

  • Lost or damaged packages during transit.

  • Incorrect shipping addresses provided by the customer.

If your package is delayed, damaged, or lost, please contact the shipping carrier directly with the tracking number provided. If you need assistance, feel free to email us at pisabelica@gmail.com, and we will help guide you through the process.

7. International Shipping

We currently offer international shipping to select countries. Please note that:

  • Customs fees: International orders may be subject to customs duties, taxes, or other fees, depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

  • Import restrictions: Some products may be restricted or prohibited from entering certain countries. It is the customer’s responsibility to check their country’s import policies before placing an order.

8. Shipping Address

Please double-check your shipping address before completing your purchase. PisaBelica is not responsible for any errors in the address provided. If a package is returned due to an incorrect address, the customer will be responsible for the cost of reshipping the order.

9. Contact Us

If you have any questions regarding our shipping policy or need help with your order, please don't hesitate to contact us at pisabelica@gmail.com. We are happy to assist you!